Ensuring smooth progress, keeping clients engaged and involved is, for us, key!
Client-Centric Design & Collaborative Process
At Lacey Architecture, we believe in a client-centered approach that fosters open communication and collaboration throughout the entire design process. We prioritise keeping you informed and involved, from the initial consultation to the final completion.
Free Initial Consultation
We begin with a complimentary initial consultation to visit your home or site and discuss your ideas in detail. This allows us to gain a deeper understanding of your vision and aspirations. Check out our FAQs here.
Thorough Note-taking of your Brief
We carefully document your brief, ensuring that we fully grasp your requirements and desired outcomes. We send your brief back to you for review before making any sketches, ensuring that you are fully on board with the direction of the project.
Throughout the design process, we actively seek your feedback and incorporate it into each stage of the design process. We value your insights and use them to refine our designs to align seamlessly with your preferences.
Phone Calls/Zoom Meetings
We are always available to provide additional phone calls or Zoom meetings to answer your questions and address any concerns you may have. This ensures that the process is clear and transparent, and that you understand the next steps and the overall project timeline.
To make the process as clear and understandable as possible, we provide detailed guides for each stage of the design process. We simplify technical language and explain key decisions, their implications, and the recommended next steps.
Simple Overview Flowchart
We provide a simple overview flowchart to provide a clear overview of the steps involved in a residential extension or renovation. This visual representation provides a clear overview of the steps involved in a residential extension or renovation. We believe that clear communication and transparency lead to happier clients, and they are fully engaged with the evolution of the design and the development of the scheme.
Outstanding Client Reviews
Our client-centered approach and collaborative design process have earned us great feedback. We have received numerous positive reviews from our clients, praising our attentiveness, professionalism, and the exceptional results we deliver.
Contact Us Today
If you are seeking a reliable and experienced architectural firm that prioritises client satisfaction, we encourage you to schedule a free consultation with Lacey Architecture. We will work closely with you to transform your vision into a reality, creating a home that exceeds your expectations.
As a result of this client centred approach, we have some outstanding reviews, extracts below.
“Absolutely fantastic in bringing together a design that was attractive and functional, within my budget. The resulting designs went beyond the new space and helped maximise and repurpose the existing building. I’m especially pleased with the clarity in which all stages of the process were explained to me, and the professionalism that all objections and comments were handled when seeking planning permission. I can’t recommend enough, will definitely be using for future projects!”
Alan – Bath
” We couldn’t have asked for more. Verity is very professional, she’s prompt with her replies and thorough. She listened to what we wanted and was very careful to make sure this was reflected in the brief. She completely reimagined the layout of our old cottage and has really made the most of the space. She did our planning applications, which was less painful than I imagined it would be. The whole process has been smooth and stress free for us and that is down to Verity explaining everything as we went along and being so efficient. Our builders have even complimented the quality of her drawings and electrical plans, which apparently they don’t do often!”
Alex – Saltford
“….achieved in a seamless and professional manner. Communication was always immediate and supportive and all our ideas and dreams were listened to and implemented. Drawings were produced quickly, discussed and changed if necessary in a relaxed and collaborative fashion. We had never done anything like this before but Verity was a confident and reassuring presence leading us calmly through each step. Thank you, we love it!”
Fiona – Frome
“Verity is a consummate professional who seems to glide gracefully between the different skill sets of an architect with great ease… she is equally at home sitting in a meeting with a Head of Planning, being patient and charming, drafting technically innovative ideas or in hard-nosed discussion about how the build can be delivered within budget. I have worked with few architects who are as down to earth and who really listed to the clients in such a way. Highly recommended.”
“We were literally blown away by the designs that Verity produced! Everything we explicitly asked for (and even things we hadn’t realised we wanted!) were included in the designs. Use of green tech and considerations like private seating areas, covered walkways (and even an outdoor amphitheatre!) were incorporated, all the while ensuring the whole build blended seamlessly into the natural environment and surrounding woodland. Furthermore, the attention to detail and aftercare throughout the whole planning process was second to none. Even the planning officers were impressed – not only with the design, but also the thoroughness and responsiveness at every stage of the process. We are so grateful that we were recommended Lacey Architecture and will definitely use them again for our future projects!”
Nathan and Dan – Hampshire